Dr Ng Yuk Hui
Medical Director, ENT Specialist Centre
Starting a new practice is difficult and there are so many things demanding your attention that it is tempting to take the easy way out and use an old, but established, system. I have learnt the hard way that a clinic management system is easily one of the most important components of a new practice. Not only is it the interface that you have to deal with daily, it is also essential for your appointment-making, stock take and accounting. Furthermore, every practice is different. There may be requirements for video storage, image archival or on-the-go data retrieval, and an up-to-date, custom-designed system is the only way to go for a hassle-free and future-proof set-up.
I’m glad that I went with VitalOne as it provided the customised solution that I was looking for. The design phase was detailed and painless and the staff of VitalOne were extremely patient and accommodating to changes and tweaks that were necessary. As a side benefit, going through the clinic processes and how it could be integrated into the system also enabled us to identify potential problems with our process and to streamline our daily clinic running. The final result is a fully spec’d out system that integrates all aspects of my practice from appointments, data and image integration from existing medical equipment, stock check and re-ordering, to financial reports for our accountant.
Last but not least, a practical, easy-to-use and customised interface for patient self-registration helps to project a professional image at the first clinic contact point. I have no regrets switching to this system and would highly recommend it to anyone who wants a long term upgradable and upscalable solution for their clinic management needs.